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Compatink / Privacy Agreement

Privacy Agreement

Compatink Ltd – Privacy Statement

This privacy statement sets out

Compatink Ltd is committed to ensuring that your privacy is protected.   Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

Compatink Ltd may change this statement from time to time by updating this page. We will make clear whenever any changes are made.   This statement is effective from May 2018.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. In particular, we will use it for the following legitimate interests of our business:

We will also use your information to manage our contractual relationship with you for:

If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.

Where we have asked for your consent to use your personal information for a particular purpose, this consent may be withdrawn by you at any time.  Please see the section entitled ‘Controlling your personal information’ below.

Security

The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.

Only authorised employees and carefully checked agents, contractors and sub-contractors, who provide a particular data processing service for us, are permitted access to your data. These people will only be allowed access to your data for the purposes identified within this Privacy Policy, processing it on our behalf or for IT security and maintenance.

If a third party processing your data on our behalf is located in a non-EU country that does not have data protection laws equivalent to those in the EU, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure by those processing your data on our behalf. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing such party to comply with standards equivalent to those that would apply where that party to be located within the EU.

We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Sometimes, you might wish to disclose sensitive information to us, we will only use sensitive data for the specific reason you disclosed it to us and we will take extra care to keep it secure. From time to time, we will check with you that we may continue to use that sensitive data for the specified purpose, you may withdraw your consent at any time.

How long we hold your information for

The time period for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.

Where we are using your personal information to send you marketing information we will retain it for as long as you have an active account with us and then for 18 months after your account ceases to be active.   We understand that you will not buy from us on every occasion but frequently we see repeat purchases from customers in this time period. We will retain your account information for 7 years in line with relevant tax and contract requirements.

You are entitled to request that we erase your personal information at any time, for example where you cease to be an active customer of ours.  Whilst we will generally seek to comply with your request, there will be circumstances where we are entitled to retain such personal information (e.g. in respect of legal claims).

Controlling your personal information

You may choose to restrict or control the collection or use of your personal information in the following circumstances:

You have the right to:

(a)          where personal data is kept for the purpose of preventing, detecting or investigating offences and related matters; and

If you want to remove a consent or request erasure or transfer of your personal information, you may do so at any time by writing to us at GDPR Enquiries, Compatink Ltd, 195A Blue Hill Lane, Wortley, Leeds, LS12 4PD, emailing us at help@compatink.co.uk or calling us on 0113 873 0135.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  Where we do seek your permission we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.

Sometimes we may have to pass information to statutory bodies authorised to obtain data under various legislation, such as the police or tax authority.

If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

This policy replaces all previous versions and is correct as of May 2018.   We reserve the right to change the policy at any time.

Cookies

How we use cookies

Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

The below explains the cookies we use and why.

Cookie name: Google Analytics (Google Inc.)
Purpose: Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy – Opt Out

Cookie name: AdWords Remarketing (Google Inc.)
Purpose: AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Application with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy – Opt Out

Cookie name: Display Advertising extension for Google Analytics (Google Inc.)
Purpose: Google Analytics on this Application might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy – Opt Out

Cookie name: Google AdWords conversion tracking (Google Inc.)
Purpose: Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy

Cookie name: Google Tag Manager (Google Inc.)
Purpose: Google Tag Manager is an analytics service provided by Google Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy

Social sharing is run by other companies on our website. These companies may place cookies on your computer when you use them on our site or if you are already logged in to them. Here is a list of places where you can find out more about specific services that we may use and their use of cookies:

  1. Twitter’s privacy policy
  2. Google’s Terms of Service
  3. LinkedIn’s Privacy Policy
  4. Facebook’s data use policy
  5. AddThis (the service that runs our social sharing buttons)

Cookie name: AddThis
Purpose: Adestra website carries embedded ‘share’ buttons to enable users of the site to easily share articles with their friends through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. Adestra does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.
Cookie detail: __atuvc

Cookie Name: adestra_ctrk
Description: MessageFocus conversion tracking
Purpose: This cookie is served when a user clicks on a link in a MessageFocus email, and is used to detect when users perform particular actions via our conversion tracking system.

Cookie name: Outbrain Inc
Purpose: Cookies and Usage Data.
Personal Data collected: See Privacy Policy –  https://www.outbrain.com/legal/

Cookie name: Infinity Tracking Limited
Purpose: Cookies and Usage Data
Personal Data collected: See Privacy Policy – https://www.infinity.co/uk/privacy-policy

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